flood help contacts (Gloucestershire)

Flood Recovery – Contact Information


Gloucestershire County Council Contacts


Social care

Adult helpdesk: 01452 436868 (8am-5pm Mon-Fri)
Children & families helpdesk: 01452 426565 (8am-5pm Mon-Fri)
Email: socialcare.enq@gloucestershire.gov.uk


Consumer advice

Gloucestershire Trading Standards has advice on their website about employing reputable builders and trades people www.tradingstandards.gov.uk/glos/flooding.htm
Or call Consumer Direct 08454 04 05 06


Activities for children & young people

For general information about what activities are taking place in the county
Phone 0800 5420202 or email childrensinformation@gloucestershire.gov.uk
www.ChildrensInformationService.org.uk


Changing schools due to flooding

If you have moved house because of the recent flooding and your children need help getting to a new or their existing school, call the Parent Partnership Service who will pass on your details to the Transport Entitlement Team 0800 988 8042


Waste disposal & recycling

For information about Household Recycling Centres including locations, opening times and what you can and can’t take to the centres for recycling /disposal www.recycleforgloucestershire.com or call Environmental Waste Controls (EWC) helpline on 01242 680010.

For information on plastic bottle recycling www.recycleforgloucestershire.com or call you local District Council.
Other Useful Contacts

Health advice

· NHS Direct 0845 46 47 www.nhsdirect.nhs.uk for general health advice.

The following website has public health information relating to flooding:
Health Protection Agency: www.hpa.org.uk/flooding


Financial assistance and insurance advice

· Gloucestershire Flood Relief Fund – Application forms are available from: www.glosfloodrelief.org or District Council websites or by calling 01684 295010 or emailing glosflood@tewkesbury.gov.uk

· Citizens Advice Bureau – for free independent and confidential advice on financial matters such as progressing insurance claims. To find you local office call 020 7833 2181 or www.citizensadvice.org.uk/index/

· Job Centre Plus – for advice on eligibility for Department of Work and Pensions Community Care Grants and Crisis Support loans www.jobcentreplus
or you can find the number for your local Job Centre Plus office in the phone book.

· Financial Obudsman Service- can offer advice in relation to any dispute over an insurance claim 0845 080 1800 www.financial-ombudsman.org.uk/

· Association of British Insurers (ABI)- has some flood information for consumers on their website www.abi.org.uk/floodinfo


Flood resilience and protection for your home

· Construction Industry Research & Information Association (CIRIA) provides guidance on repairs to flood damaged homes. There are also advice sheets on improving the resilience of your home to flooding. www.ciria.org/flooding
020 7549 33 00 flooding@ciria.org

· Environment Agency provides a guide for homeowners on using flood protection products, guidance on making your home flood resilient and installing your own flood defences. There is also information on companies providing kite marked certified flood products. www.environment-agency.gov.uk/subjects/flood/?lang=_e or phone Floodline for more advice 0845 988 1188

· National Flood Forum is a not for profit organisation which offers advice and support to individuals and local communities affected by flooding. Their website includes free fact sheets including protecting your home for the future www.floodforum.org.uk and guidance produced jointly with ABI on repairing your home to limit future damage www.abi.org.uk/BookShop/ResearchReports/Flood%20Repair%20Doc%201.pdf 01299 403055